Support

At Kami Vision, we believe in empowering everyone to protect their loved ones with technology that's accessible and easy to use.

Our Customer Support team and online resources are here to help.

FOR ASSISTED LIVING COMMUNITIES

Looking for KamiCare Support?

KamiCare's dedicated support team helps assisted living community staff with every step of the process. Whether you need help establishing key performance indicators for a fall detection trial program, learning best practices for device installation, activating your community's KamiCare web portal, or overall troubleshooting and care staff training - KamiCare Customer Support is here to help.

KamiCare Support

FOR HOME USE

Looking for KamiHome Support?

At Kami Home, our dedicated support team can assist with any questions regarding Yi Home or Kami device setup, functionality, and troubleshooting. We also provide guidance on how to get the most out of Kami Home's subscription services, including Kami Cloud, Kami Pro Security, and Kami Fall Detect.

KamiHome Support

We're Here to Help

Our Customer Support team is here to help you easily set up and activate your KamiCare or Kami Home devices and services.

In the event your devices don't work the way they're supposed to, Customer Support may be able to assist with device repair or replacement.

Email Support

“I honestly can’t imagine operating a memory care community and not having KamiCare in it. I don’t know if I’m just spoiled now or accustomed to it. It’s just been so incredibly helpful, and I don’t know if I could live without it again.”

“Initially you would think [AI fall detection] would be met with apprehension due to privacy or security risks, but we found the opposite. Families are grateful that we took theopportunity to invest in this and appreciate the communication and transparency that it’s brought.”

"KamiCare has helped us quite a bit because in our memory care community, obviously residents can't tell us how they fall. It's good to be able to look back and see, did they trip over something? Did they fall out of bed? Sometimes residents will tell us, “Oh no, I didn't hit my head,” but we watched the video and saw... Confirming this ensures they can be properly evaluated for a potential head injury.”

“KamiCare was a positive factor in two new residents choosing Beehive Farmington over our competitor. The families liked the fact that we had fall technology to keep their loved ones safe."

Tawnya T Executive Director, Farmington Square Beaverton, OR

Brian Z Principal, Insight Senior Living Yorba Linda CA

Kody G. Associate Executive Director, Ativo Senior Living Yuma, AZ

Bernadette K Executive Director BeeHive Homes Farmington, NM

Case Study

Eliminate Resident Fall Assumptions in Senior Living

Falls in senior living communities are often accompanied by a lack of transparency and assumptions that they are unavoidable. Ativo Senior Living needed a way to eliminate these assumptions and improve communication.

Download the Resource

All Resources